To access the Historical Usage Portal, please visit Columbiasuppliers.com and choose Pennsylvania or Virginia. Next click on the Historical Usage Portal button which will prompt you to sign in. Please sign in using your Aviator UserID and password.
If you are already logged into the Historical Usage Portal, you can change Columbia Gas companies by selecting the desired company from the menu dropdown.
No, if you are an agent on our system and have access to the Aviator system, you will have access to the Historical Usage portal. If you do not have an Aviator User ID and password, please complete and submit the Aviator Registration User ID agreement found on the Columbiasuppliers.com website.
Yes, there is no limit to the number of users permitted to access the portal.
No, the usage history is available for Commercial and Industrial customers only.
The information must be obtained from the customer and the customers Columbia Gas invoice.
From the Columbia Gas of Pennsylvania or Columbia Gas of Virginia supplier’s site click “Become a Supplier”, then scroll down to the “Obtain access to Aviator” section located under “Gas Distribution Service Requirement’s”. The Aviator User IDs access form is located under Step 4. Complete the form selecting “Historical Usage Portal” and submit form to aviatoradmin@nisource.com.
Click the "Menu" button and then, "Change Password" to change an Account Access password. Even if the password expired, it can be changed by entering the expired password and a new password in response to the prompts.
A password change is required every 90 days. During the fifteen (15) days prior to a scheduled expiration date, a pop-up message warns of a pending password expiration.
A password may be reset by calling the Columbia help desk at 1-866-891-4127. Be prepared to answer the identity verification questions associated with the user account. The password may be changed only after successful identity verification. (The help desk phone number is available from any Aviator screen by clicking on Help.)
If the wrong login credentials are entered three times, the user account locks.Wait 30 minutes and login again. Note that during the 30 minute lock period, the Columbia help desk cannot reset your password.
As a security precaution after ten (10) minutes of inactivity, an automatic logout occurs and the login screen is displayed.